At House of अnaisha, customer satisfaction is our priority. Please read our refund policy carefully before placing an order.
Returns
We accept returns only if:
* The product received is damaged or defective.
* You receive the wrong item.
* The product has a manufacturing defect.
To request a return, please contact us within 72 hours of receiving your order with clear photos or an unboxing video.
Non-Returnable Items
We do not accept returns or exchanges for:
* Products purchased during sale or clearance.
* Items damaged due to misuse or improper handling.
* Products without original tags or packaging.
* Customized or altered products.
* Returns requested after 72 hours of delivery.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
* Refunds will be processed within 5–7 business days.
* The refund will be credited to your original payment method.
* For Cash on Delivery (COD) orders, the refund will be processed via bank transfer or UPI after receiving your bank details.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please email or WhatsApp us within 48 hours of delivery with:
* Your order number
* Photos of the product
* An unboxing video (mandatory for damage claims)
Order Cancellation
* Orders can be cancelled before they are shipped.
* Once an order has been dispatched, it cannot be cancelled.
Shipping Charges
Shipping charges are non-refundable unless the return is due to our mistake (wrong or damaged product).